Course: Clear Communication | BusinessBalls: Leadership, Compliance, Soft Skills Training
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Course overview
Without clear communication, customers will get frustrated. They might not be able to hear what you are saying clearly, or get confused by what you are telling them. Miscommunications just waste time and annoy both you and the customer, so it’s important to be clear.
Learning objectives:
- Recognise the benefits of clear communication in customer service
- Warm up vocally to achieve vocal clarity
- Demonstrate ways to communicate clearly with customers
Why you should take this course
This course explains why clear communication is so important and how to steer customer interactions so they can be as efficient and effective as possible. You’ll learn how to warm up vocally to make sure customers understand you clearly
Course resources
Complete the eModule to gain your certificate (subscription required).
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