quick index

A Personal Message from Alan Chapman (Businesballs founder/owner)

My partner and soulmate Liane Ashberry died in April 2015. Shortly before Liane died we finished four years of writing and recording an album of original songs. The album is called Ploughed Heart, by Rude Angel (released 9th October) - we were a little amateur trio, now a duo. Our songs - especially Liane's beautiful lyrics and vocals - were mainly inspired by Liane's loss of her daughter Ella age 11 to bone cancer in 2009, together with Liane's extraordinary love, fun, spirituality and generosity in life. The songs are variously touching, uplifting, sad, etc., and some people seem to love them. After losing Ella, Liane raised over £60,000 for bone cancer research and children's cancer treatment facilities. She was the most selfless giving person I have ever known. Proceeds of our album will as far as possible go to Liane's charities, extended now to mental health and suicide reduction, because sadly Liane took her own life. The devastation is beyond words. If you can support us in any way I would be hugely grateful. See our band's website www.rudeangel.co.uk, and our facebook page. You can hear all the songs free at Soundcloud. There is a Youtube video of the single 'Rhythm of Sound' from the album. To promote the album, please sign up to our 'Thunderclap' which will announce the album on 24th October to all of your Facebook/Twitter contacts. Thank you so much. Love to you all, Alan Chapman xxx.

P.S. If you wish to send a message please post a comment or like us on our Facebook page, or share something about us, or follow/retweet us on Twitter, or help spread the word in some other way. Thanks.

main subjects index - alphabetical

businessballs articles, materials, tools, and diagrams

How is businessballs is organized?...

Below is an alphabetical listing of the main categories of information on this website, many of which equate to webpages.

Businessballs has many very big webpages containing lots of sub-sections, rather like Wikipedia.

Many of the sub-sections may be subjects in their own right.

There are lots of internal site links from one subject to other releated subjects, so often the best way to learn about a subject is simply to start with a main section and follow the links to other content/subjects that you discover along the way.

Alternatively use the site search boxes - at the top and foot of most pages.

When you visit a page containing the information or particular term you are seeking, use the Ctrl+F keys to find where it is on the page.

The additions and updates lists contain lots more interesting items not listed anywhere else.

The site-map is another listing of main subject categories, according to broad subject classification.


alphabetical listing




about us

abstract images for feelings, challenge and change

achievement motivation - david mcclelland

acorn classifications - lifestyle and demographics definitions and percentages

acronyms and abbreviations for learning and fun

adair's action-centred leadership

adams' equity theory on job motivation

advanced selling technique - buying facilitation

advertise and promote yourself free on businessballs

adizes ten stages - corporate life cycle model

advertising tricks of the trade

aesop's fables

age diversity and age discrimination

aida - and other selling techniques

air traffic controllers funny quotes

albert humphrey's tam® business change model

ansoff matrix

answers to puzzles for team building and quizzes

answers to word origins puzzles for team building and quizzes

appraisals - process and appraisals form template

360 degree appraisals tips

asking for a salary increase - how to

assertiveness techniques and self-confidence



baking foil horse - how to

balanced scorecard

belbin team roles and personality types theory

berne's transactional analysis model

benziger personality assessment model

the 'big five' personality factors model (aka 'ocean') 

bloom's taxonomy of learning domains

body language

books and writers - recommended reading lists

book of the month

books by subject

boston matrix

brain type and thinking style

brainstorming for team building and problem solving - how to

brainstorming - process and tips

buddhism and business - japanese garden and meditation teaching

business and management dictionary

business networking

business plans and marketing strategy - how to write

business planning report structure - easy quick template

business process modelling

business strategy implementation and realisation

businessballs training and development advice

buying facilitation - selling and communications model

buying techniques and strategy



campling's age-work arc theory

carl jung's psychological types

career direction/business planner tool and template

the chakras

change - personal transition stages - john fisher

change management - managing organizational change

charisma - definitions, elements, development

charles handy's motivation calculus

cherie carter-scott's rules of life

cliches, expressions and words origins

clean language - david grove's questioning methodology

cliches and expressions origins

climate change, climate change levy, agreements

coaching - life coaching and personal coaching

cockney rhyming slang

code of practice sample

cold calling tips and techniques

company policy analogy - amusing

complaints letters - how to write

contact us

continuity management planning

contracts and supply agreements template and tips

conscious competence learning model

contracts and agreements legal terms and definitions glossary

corporate governance

corporate social responsibility

courtroom quotes - funny

cosmology and the universe - introduction and relevance

cover letters - free sales introduction samples

cover letters - free resignation letters samples

cover letters - free references letters samples

CRM - customer relationship management

cv writing and examples

customer service and code of practice

customer complaints reply letter template

cv template in msword

cv template in PDF

cybernetics - secrets of success



'dalai lama test' - alternative version

dating and relationships communications

dictionary of business and management terminology

cliches, expressions and words origins

david grove's clean language methodology

david keirsey's personality types theory (temperament sorter model)

death and bereavement - kubler-ross model

decision-making - how to

decision-making template

delegation - how to

delegating to a group - and developing your team

demographics classifications

derivations puzzles

desiderata - inspirational poem and history

design management process

diacritical marks

diagrams and other free tools

dictionary of business and stranger terms

directors responsibilities

dismissal process and letters samples

dispute resolution in the workplace (UK law effective Oct 2004)

ditloids puzzles

domino magic trick

do not stand at my grave and weep

peter drucker biography and theory summary



elisabeth kubler-ross - five stages of grief

emergent knowledge - david grove's personal change methodology

emotional freedom techniques (EFT)

emotional intelligence (EQ)


employee motivation and staff motivation surveys

employment termination, dismissal, redundancy, letters templates and style

energy and emissions, climate change policies

environmental management and resources efficiency

equality and equality law

eric berne's transactional analysis - early theory

eric berne's transactional analysis - recent theory

erik erikson's psychosocial theory of human development

ethical organisations

ethical decision-making

ethics exercise

ethics puzzle answer

the 'everybody somebody anybody nobody' story/poem

executive toys, gadgets, magic tricks

exit interviews, questions examples, tips

experiential learning - and guide to facilitating experiential activities

hans eysenck's personality types theory



family fortunes answers

'fantasticat' concept - for teaching and motivating young people

firo-b personality model

financial terms and ratios explained

foil horse - how to make one

forming storming norming performing model

the four agreements - don miguel ruiz

the four temperaments (four humours)

franchising business - buying guide

free resources for download - diagrams and tools

freud's psychosexual stages

funny clips for teaching and training

funny family fortunes wrong answers

funny letters to a London council

funny free posters

funny tree swing cartoons - originals and history

funny tree swing cartoons - new expanded businessballs collection

funny weakest link funny answers



gadgets, games, executive toys ideas

games, tricks, puzzles and warm ups for groups

games and exercises for team building

more games and exercises for team building

gardner's multiple intelligences model

generational nicknames model/theory

gifts ideas - for prizes, christmas, etc

global warming, greenhouse gases, emissions implications

glossary of business and management terms

glossary of alternative words (business/work thesaurus)

glossary of grammar and laguage terminology

goal planning tips and goal-planner template tools

governance - history, standards, templates

graphology - handwriting analysis

greek alphabet

grief stages model - kubler-ross

grievance procedures letters samples for employees

group selection recruitment method

cliches, expressions and words origins

grove's clean language methodology

gung ho!® management model



charles handy - management guru

handwriting analysis - theory and techniques

handwriting analysis personality assessment tool - free pdf

hans eysenck's personality types theory

hard questions for an authentic life - susan piver

herzberg's motivation theory

herzberg graph diagram - motivators and hygiene factors

herzberg diagram - rocket analogy

horse model using baking foil - how to

howard gardner's multiple intelligences theory and model


hrd performance evaluation

albert humphrey's tam® business change model



if - the inspirational poem by rudyard kipling

induction training checklist, template and tips

in search of excellence - summary

industrial classifications - 1992 SIC codes

innovation and change decision-making template

insomnia - cures for mild sleep disorders

inspirational motivational quotes and verses

insurance claims forms gaffes

intelligences, learning styles, howard gardner and VAK (visual, auditory, kinesthetic)

intelligent buildings and intelligent homes


interviews - funny quotes from sales interviews

interviews - group selection method

interview presentations - how to prepare and deliver

introductory letters

inventions and ideas submissions to corporate licensees



japanese garden and meditation centre

job adverts - writing and design

job description writing and samples

job interviews - tips, techniques, questions, answers

johari window model and free diagrams

juggle - how to

jung's psychological types




kaleidoscope brainstorming

kubler-ross - five stages of grief

keirsey's personality types theory (temperament sorter model)

kirkpatrick's learning evaluation model

kolb learning styles

kotter's change model



ladder theory for male-female relationships

language, grammer and linguistics glossary

latin terms and phrases

leadership tips

leadership theories

learning styles - kolb

learning styles - VAK and VARK

learning styles VAK test

learning model - conscious competence matrix

legal contracts terminology glossary

letters to get sales appointments

letters to the council (funny quotes)

life balance

life-change - camplings age-work arc theory

life coaching and personal coaching

lifestyle demographics classifications - acorn, nrs, insight

listening, and levels of listening

love and spirituality at work



mcgregor X-Y theory

mcclelland's achievement-motivation theory

mehrabian communication research

management and business quiz - 50 test questions for fun (mostly)

management gurus research listing

management skills assessment - quick audit tool

management training advice

maslow's hierarchy of needs

market development process


meanings of words and expressions

meditation and relaxation teaching

meetings - how to plan and run meetings

mentoring principles

metric prefixes table

money slang meanings and origins

motivational theory and ideas

motivation surveys templates and motivation principles

motivation - frederick herzberg

motivation case study

motivational posters

motiovational quotes and verses

william moulton marston's DISC personality theory (Inscape, Thomas Int., etc)

multiple intelligences - howard gardner, VAK (visual, auditory, kinesthetic)

murphy's plough - positive thinking story

myers briggs personality theory and mbti types indicator<>



needs creation selling technique

negotiation - how to

networking (business networking)

neuro-linguistic programming (nlp)

nvq's history, structure and lists

nudge theory



optical illusion - edward adelson's amazing checker shadow

organisational development and 'learning organisations'

organisational change management - modern ideas

origins of cliches, expressions and words



pareto's law (pareto principle, 80-20 rule)

parkinson's law

pavlov's dogs

pay rise requests

people performance potential model

performance appraisals - process and appraisals form template

performance management

personal change planning template

personal change process

personal coaching and life coaching

personal development - modern integrated methods

personal development - BBC books series

personal construct psychology

personal presence and charisma

personal resources - why and how to build them

personality tests

personality theories, models and types

pest market analysis - free template

the peter principle

phonetic alphabet

piver's hard questions for an authentic life

planning report structure - business or operational

plate spinning instructions - how to

porter's five forces of competition theory model and diagrams

posters - free, funny, motivational, inspirational

posters page 2 - inspirational quotes, glass half-full/empty..

posture and workstation ergonomics

presentation aids and props ideas

presentations - how to

presentations at job interviews

problem-solving - how to

product design process and tips

project management skills and technique

project sponsorship

the psychological contract


puns and double-meanings

purchasing management, strategy and techniques

puzzles and games for team building and warm-ups

puzzles answers

puzzles and conundrums - complex



qualifications comparisons - nvq's, diplomas, degrees

quality management, history, gurus, theories, process improvement tools

questioning - open questions, closed questions

questionnaires and surveys for staff, customers, research - how to design and manage

quizballs - free questions and answers for quizzes

quiz in MSWord - ten quick questions with answers sheet

quotes, maxims, rules and amusing extracts

quotes - inspirational motivational



real ale - business, markets, lifestyle lessons

recommended reading

recruitment process and principles - attracting high quality staff

references letters - writing templates and samples

reflective diary template - sharon drew morgen edition (msword)

reflective diary template - sharon drew morgen edition (pdf)

reflective diary/journal template - standard businessballs edition - process and notes (msword)

reflective diary tool - standard businessballs edition (pdf)

reiki therapy, healing, training and theory

reports writing - templates structure

resignations letters and resignations acceptance letters

resources efficiency and environmental management

resources (how to build them) - for learning and development

resume writing

rocks in a bucket story

role playing and role play games process and tips

ruiz's 'the four agreements' summary and review



SIC codes - standard industrial classifications

salary negotiation

sales activator® sales training and development games system

sales introduction letters

sales research summary of key selling success factors

sales training - how to sell

scorpion and frog story

'scrambled words' examples for language and brain training

self-confidence and assertiveness techniques

self-employment planner template - finding what you can succeed at

self-help and self-esteem

seven habits of highly effective people - overview and review

sexual relationships - the ladder theory

service contracts and supply agreements template and tips

sharon drew morgen - buying facilitation model

singing - for personal and group development

situational leadership® model

six sigma® definitions, history, explanation

sleep problems help - cures for mild insomnia

small business start-ups lessons and examples

sostac® - pr smith's business marketing planning system

space - you can now publish your content on businessballs

stories, research findings and analogies

strategy implementation and realisation

stress and stress management

surveys and questionnaires for staff and customer research - process

sustainability, triple bottom line, corporate responsibility

swot analysis - free template and examples



tam® - albert humphrey's business change model

tannenbaum and schmidt continuum

team briefing process

team building games and activities - free ideas, exercises

more team building games and activities - free exercises, ideas

team building games and activities - planning, ideas, theory and training

team building games and activities - evaluation form (excel file)

thesaurus of business/work terms

time management tips

time management techniques, free tools and templates

time management urgent/important matrix tool

time management story

third world small business development lessons and examples

tom peters - in search of excellence summary

total quality management (TQM)

training certificate template

training needs analysis, individul skill-set assessments and grading guide

training and learning and development principles

training evaluation processes

training and developing people - how to

training and development policy/manual templates

transactional analysis - eric berne and early theory

transactional analysis - recent theory

tree swing cartoons - pictures and history

tree swing cartoons - new pictures, bigger modern collection

triple bottom line, sustainability, corporate responsibility

tuckman's forming storming norming performing model



the universe and cosmology - helpful perspective

urgent/important grid - time management matrix tool



VAK - visual, auditory, kinesthetic learning styles model

VAK learning styles questionnaire

video clips for teaching and training

vision statements and planning template

visual aids and props ideas



website marketing tips

weakest link funny answers

weakest link funny answers contd.

weakest link correct answers

well-being - workplace well-being

words and expressions origins

workshops - format and how to run

writing a curriculum vitae (cv)

writing effective job adverts

writing job descriptions

writing a reference letter

writing a resignation letter - tips, samples and templates

writing a resume

writing technique - general

writing techniques for advertising



x-y theory - mcgregor



theory z - william ouchi


Alan Chapman/Businessballs

Please see additional referencing/usage terms below.